Common Issues
My license key doesn't activate
Make sure you're copying the full key including the AEP- prefix. The format is AEP-XXXXXXXX-XXXXXXXX-XXXXXXXX.
If you just purchased, allow 1–2 minutes for the license to be created. Check your email for the welcome message.
If your site cannot reach external servers (firewall), the license server call will fail. Check with your hosting provider.
Scan results seem inaccurate
The local detection engine uses heuristic methods. Very short texts (<100 words) produce less reliable results.
Texts that mix human editing with AI generation may produce middle-range scores — this is expected.
For higher accuracy, enable API-powered detection (Premium) in Settings > Detection API.
Badges don't appear on my posts
Check Settings > Display Settings — ensure "Show badges on posts" is enabled.
Posts must be scanned first. Go to Dashboard and run a bulk scan.
Some themes override the_content filter. Try switching to a default theme (Twenty Twenty-Four) to verify.
Bulk scan seems stuck or slow
The bulk scanner processes posts in batches via AJAX/REST API. On shared hosting with low PHP memory limits, batches may be smaller.
Ensure your PHP max_execution_time is at least 60 seconds.
If it stops, refresh the page and click "Scan All" again — it will resume where it left off.
How do I cancel my subscription?
You can cancel anytime from the Stripe customer portal (link in your purchase confirmation email).
After cancellation, your Premium features remain active until the end of your billing period. Then the plugin reverts to Free (25 scans/month).
Contact Us
WordPress.org Support Forum
For free users — post your question in the official support forum.
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